Senior Services Technician (PCN 062375)

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Senior Services Technician (PCN 062375)

Salary

$22.77 Hourly

Location

Anchorage, AK

Job Type

Full Time

Job Number

49407

Department

Health

Division

Senior & Disabilities Services

Opening Date

03/03/2025

Closing Date

3/14/2025 5:00 PM Alaska

Division

Senior and Disabilities Services

Position Open To

Alaska Residents Only

Bargaining Unit

General Government

Range

12

Job Description


Join the Department of Health!
We’re thrilled to welcome you! 
We’ve made our application process more accessible than ever.  
Please take a look at our job announcement below. 
If you can see yourself in this role, apply now—your next opportunity awaits.

This position is open to Alaskan Residents only.
Please check out the residency definition to determine if you qualify.


This position is located in Anchorage, Alaska

What You Will Be Doing:
In this position, you will initiate and assist with various program closures including no Medicaid, no PCA agency, no PCA worker, no Care Coordinator, moved out of state, non-utilization, no contact, declined services, excluded living situation and transfer to long term care (LTC) to name a few. Process the department's change of status (COS) communications to include PCA provider changes, CC changes, hospital admissions/discharge, legal representative information, recipient demographics, living situations, marital status, and address changes. Monitor Direct Service Messaging (DSM) daily for discovery requests from the division's legal department for mediation and fair hearings responding promptly.

In this role, you will also be responsible for multiple levels of communication with legal representatives, clients, Care Coordinators, PCA agencies, supervisors, and unit managers both telephonically and electronically. Assist with mail processing including use of mail machine, printing, and daily monitoring of the department's secure mailbox known as Direct Service Messaging (DSM), as well as processing returned mail and contacting agencies, clients, and care coordinators of insufficient addresses.

Our Mission, Values, and Culture:
Our mission is to promote health, well-being, and safety for individuals with disabilities, seniors, and vulnerable adults by facilitating access to quality services and supports that foster independence, personal choice, and dignity.

Benefits of Joining Our Team:
By joining our team, you will work with a group of professionals committed to the well-being and safety of seniors and individuals who experience a disability. We offer a flexible, fun environment from which to facilitate access to quality services and support to help meet the needs of clients and families. In your role, you will have a direct influence on the manager's ability to effectively and efficiently attain department goals and objectives. You will be provided the opportunity to hone your skills and build knowledge and competencies in new areas.

The Working Environment You Can Expect:
This position is located in Anchorage, Alaska.
This position is located at 1835 Bragaw Street Suite 350 Anchorage Alaska. This location is convenient to numerous shops and restaurants. This position is scheduled for a 7.5-hour workday; start and stop times can be flexible between the hours of 7 am and 5:30 pm. Hybrid

Telework is possible for this position after training and approval from the division director.

Who We Are Looking For:
 The ideal candidate will possess some or all of the following competencies in addition to meeting the minimum qualifications listed below:
  • Clerical: Knowledge of filing, typing, entering data, maintaining records, taking shorthand, and using and completing forms.
  • Customer Service:(*) Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.z
    • Database Administration:     Knowledge of the principles, methods, and tools for automating, developing, implementing, or administering database systems
    • Information Management:     Identifies a need for and knows where or how to gather information; organizes and
    maintains information or information management systems. Manages and Organizes Information: Identifies a need; gathers, organizes, and maintains information.
    determines its importance and accuracy and communicates it by a variety of methods.
    • Technical Competence:     Uses knowledge acquired through formal training or extensive on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.

To view the general description and example of duties for this job class, please go to the following link and search for Senior Services Technician:  https://www.governmentjobs.com/careers/Alaska/classspecs


Minimum Qualifications

High school graduation or equivalent:
AND
Three years of clerical experience with one year of experience in public health, health care services, senior services, medical assistance programs, health education, nursing, medical social work, health services administration or a closely related field.

Substitution: College education from an accredited college with a course emphasis in social services or a related field may substitute for the required experience.

Additional Required Information

EDUCATION
To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application. (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
If education is completed in a foreign college or university, it may be used to meet the above requirements, if applicable. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying. The omission of the required documentation listed will result in an incomplete application, and you will not receive further consideration. 

WORK EXPERIENCE
When using work experience not already documented in your application, please provide the employer's name, your job title, employment dates, and whether you were working full-time or part-time. Applications will be reviewed to determine if the responses are supported and if minimum qualifications are met. Work experience needed to meet the minimum qualifications must be documented in the application. If the application does not support minimum qualifications, the applicant may not advance to the interview and selection phase of the recruitment. A resume will not be used to determine that minimum qualifications have been met for the position to which you are applying.
 
If you have currently or previously been appointed to a flexibly staffed position, please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level. Ensure your time and any subsequent flex promotion(s) are documented as a separate position. This is required as minimum qualifications require experience at a particular level in which the lower level may not be considered. If this information is not accurately reflected in your application, this may cause the processing of your application for consideration to be delayed.
 
NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.
 
The State of Alaska does not provide VISA Employer sponsorships.


MULTIPLE VACANCIES
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.
 
APPLICATION NOTICE
You can ONLY apply for this position through the Workplace Alaska website or via hardcopy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to apply successfully. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" webpage, found here:http://doa.alaska.gov/dop/workplace/help/.
 
NOTICE
Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll-free) or (907) 465- 4095.If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword. 
 
EEO STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-4095 in Juneau, TTY Alaska Relay 711, or 1-800-770-8973, or correspond with the Division of Personnel & Labor Relations at P. O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.
 
WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll-free) or (907) 465-4095 if you are in the Juneau area. Requests for information may also be emailed to: recruitment.services@alaska.gov. 
 
For applicant password assistance, please visit https://www.governmentjobs.com/OnlineApplication/User/ResetPassword. 

Contact Information

For specific information about the position, feel free to contact the hiring manager at:
 Name/Title: Jerold Fromm, Health Program Manager2
Phone: (907) 754-3458
Email: jerry.fromm@alaska.gov


Careers with the State of Alaska offer MANY benefits

The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.

For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.)

Insurance Benefits
  • Health insurance, which includes employer contributions toward medical/vision/dental
    • The following employee groups are under AlaskaCare Benefits administered by the State:   See https://drb.alaska.gov/help/plans.html for additional information.
      • AVTEC
      • Confidential
      • Correctional Officers
      • Marine Engineers
      • Mt. Edgecumbe Teachers
      • Supervisory
      • Unlicensed Vessel Personnel/Inland Boatman's Union
      • Exempt employees (not covered by collective bargaining)
    • The following employee groups are covered by Union health trusts.  Contact the appropriate Union for additional information.
      • General Government
      • Labor, Trades and Crafts
      • Public Safety Employees Association
      • Masters, Mates & Pilots
  • Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)
Optional Insurance Benefits
  • Group-based insurance premiums for
    • Term life (employee, spouse or qualified same sex partner, and dependents)
    • Long-term and short-term disability
    • Accidental Death and Dismemberment
    • Long-term care (self and eligible family members)
    • Supplemental Survivor Benefits
  • Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses

Retirement Benefits
  • Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
  • Matching employer contribution into a defined contribution program (new employees)
  • Employer contribution into a defined benefit or defined contribution program (current employees)
  • Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
  • Option to enroll in the Alaska Deferred Compensation Program
  • Note:  The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options
See https://drb.alaska.gov/retiree/ for additional information
 
Paid Leave & Other Benefits
  • Personal leave with an accrual rate increase based on time served
  • Twelve (12) paid holidays a year

01
I acknowledge I understand the education and/or experience being used to meet the minimum qualifications for this position must be adequately documented in this application in order to be considered.
  • Yes
  • No

Required Question

Employer
State of Alaska
Address
PO Box 110201

Juneau, Alaska, 99811
Phone
(800) 587-0430 (Statewide toll-free number)
(907) 465-4095 (Juneau and out-of-state callers)
Website
http://workplace.alaska.gov/
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