Medical Assistant - Client Service Specialist, Health Hub Sheldon



Medical Assistant - Client Service Specialist, Health Hub Sheldon

Salary

Depends on Qualifications

Location

Houston, TX

Job Type

Grant-funded Full-time

Job Number

13421

Department

Public Health Services

Division

Community Health & Wellness

Opening Date

03/10/2025

Closing Date

5/8/2025 1:27 PM Central

Position Description

Harris County Public Health has earned the 2023 Best Place for Working Parents Business Designation.

About Harris County Public Health:
Harris County Public Health (HCPH) includes a network of more than 700 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.

***This is a grant-funded position ***

Position Overview:
The Clinical Health Services (CHS) Medical Assistant-Client Support Specialist (MA-CSS) will support clinical health services provided to patients by ensuring quality patient care through Family Planning Service programs. Under the clinical guidance/oversight of the CHS Advanced Practice Provider, the CHS MA-CSS will be responsible for performing both front and back office duties all clinical tasks are in accordance with all Harris County Public Health policies and procedures as delegated by the CHS Advanced Practice Provider. Also performing clerical front desk duties to support the clinic operations flow.
This position supports the Harris County Public Health Department, and reports to the Clinical Health Services (CHS) Program Manager. This position will service the Sheldon Clinic by providing comprehensive medical care to all patients served. 

Duties & Responsibilities:
  • Assists with patient appointments by performing phlebotomy (including capillary and venous draws), urine collection, pregnancy tests, lead testing, vital signs, & gathering patient histories.
  • Perform clinic front office duties; scheduling, answering phone, and checking patients in/out as needed.
  • Prepares and labels all patient specimens for transport to appropriate laboratories.
  • Provides in-room support for all clinical staff during the clinic visits as needed, including assisting the provider during procedures.
  • Maintains laboratory and exam rooms in a neat, clean, and orderly manner in accordance with infection control policies, and complete monthly inventory.
  • Assists in performing data entry and electronic data processing by using the HCPH electronic medical record system (Epic), Microsoft Excel, and any other related programs/sites.
  • Support the coordination of scheduling patients to receive services from Multidisciplinary team members.
  • Interviews client to collect required information for eligibility determination, using grant and payor guidelines. 
Harris County is an Equal Opportunity Employer
If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net

 This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Requirements

Education:
  • High School Diploma or GED
  • Completion of a community college or business/technical school Medical Assistant program

Experience:
  • Experience in phlebotomy
  • Six (6) months as a Medical Assistant and/or experience in a medical office, hospital, or laboratory 

Licensure/Certifications:
  • CPR Certification (American Heart Association)
  • Must have a valid Driver’s License (TX upon hire)
Knowledge, Skills, and Abilities
  • Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook) and navigating EMRs
  • Excellent communication skills (verbal & written)
  • Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment
  • Knowledge of current CDC recommendations for immunizations
  • Ability to organize material, prioritize job tasks, make reliable judgments, and draw conclusions from verbal discussions and written data
  • Ability to draw conclusions from data, such as lab tests, to record this information accurately in patient’s record, and to notify the Clinical Manager or medical providers when deviations occur
Core Competencies:
  • Organizational Leadership
    • Understands the organizational mission
    • Understands ethics and public good; is concerned with public trust
    • Demonstrates respect for the opinions and beliefs of others
  • Collaboration
    • Contributes to an inclusive workplace where equity, diversity, inclusion, and individual differences are valued and leveraged to achieve the vision and mission
    • Demonstrates a sense of responsibility for the success of the group
    • Collaborates with others to improve quality and address needs
  • Innovation
    • Ability to adapt to change
  • Interpersonal Abilities/Personal Characteristics
    • Treats others with courtesy, sensitivity, and respect
    • Behaves in an honest, fair, and ethical manner
    • Assesses and recognizes own strengths and weaknesses
    • Uses sound judgment
    • Self-motivated
    • Organizes and maintains work environment to allow for maximum productivity
  • Communication
    • Communicates clearly and effectively, both orally and in writing 
NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Preferences

Experience:

  • Certified Medical Assistant in state of Texas 

General Information


Position Type, and Typical Hours of Work:

  • Full-Time | Regular 
  • Monday - Friday 
  • 8:00 am to 5:00 pm
Work Environment:
  • This position operates in a medical clinic environment.
  • This position also operates in a standard office environment with standard equipment such as computers, phones, photocopiers.
Physical Demands:
  • Persons in these positions frequently lift, carry, push, and pull objects weighing up to 10 lbs. 
  • They also occasionally move objects weighing up to 20 lbs., and sometimes, but rarely, up to 50 lbs.
Work Location:
  •  8540 C.E. King Parkway, Houston, TX 77044
  • Training may take place at different clinics with HCPH Jurisdiction. 

Employment is contingent upon passing a background check.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

BENEFITS
Harris County offers a competitive benefits program, including comprehensive group health and related benefits plan as well as defined benefit retirement plan.
 
The following list of benefits is offered only to employees in regular (full-time) positions:
  • Medical Coverage
  • Dental Coverage
  • Vision Coverage
  • Wellness Plan
  • Life Insurance 
  • Long-term disability
  • Employee Assistance Program
  • Ten (10) days of vacation each year for the first five (5) years of service
    • Accrual rates increase based on years of service
  • Eleven (11) County-observed holidays and one (1) floating holiday
  • Professional development opportunities
  • Dependent Care Reimbursement Plan
  • Healthcare Reimbursement Account
  • 457 Deferred Compensation Plan
The following benefits are also available to regular (full-time) employment and may be available to part-time employees:
  • Retirement Pension (TCDRS)
  • Flexible schedule (varies by department)
  • Transportation Assistance (Metro RideSponsor Program)

In accordance with the Harris County Personnel Regulations, Group Health and related benefits are subject to amendment or discontinuance at any time. Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.
 
For plan details, visit the Harris County benefits website:

01
Which of the following best describes your highest level of education completed as it relates to this position?
  • High School or GED diploma
  • Associate Degree
  • Bachelor's Degree
  • Master's Degree or higher
  • None of the above
02
Have you Completed a community college or business/technical school Medical Assistant program?
  • Yes
  • No
03
Please describe your educational background including level of education completed, area of study and completed major and minor programs.
04
Which of the following best describes your verifiable experience as a Medical Assistant in a medical office, hospital, or laboratory? (To be considered, qualifying experience must be documented in your application's employment history)
  • Less than six (6) months
  • Six (6) months or more
  • I do not have this experience
05
Please provide details about your verifiable experience as a Medical Assistant in a medical office, hospital, or laboratory. Do not use "Please see Resume" or "See Resume" (To be considered, qualifying experience must be documented in your application's employment history) Please include your (a) role(s), (b) types of organizations, (c) scope of duties and responsibilities If you do not have this experience, please type "None" in the space provided.
06
Are you a Certified Medical Assistant in state of Texas?
  • Yes, I am a certified Medical Assistant in the state of Texas
  • No, I do not have this certification
07
Do you have a current CPR certification?
  • Yes
  • No
08
Which of the following describes your level of proficiency using a personal computer and common office software such as MS Office Suite (Word, Excel, PowerPoint, and Outlook). Please select your level of proficiency based on the following descriptions: Advanced: A person with this level of skills is able to produce very large, complex formal documents that require a table of contents, footnotes, endnotes, bookmarks, and other special elements; a wide range of graphic effects, and use advanced techniques for analyzing and manipulating data. Has full mastery of Macro commands and skills to tie the objects together into a cohesive system by using Macros and Visual Basic for Applications code. Makes interactive presentations by using hyperlinks and action buttons. Intermediate: A person with this level of skills is able to customize toolbars, import and insert graphs, embed Excel data, and elaborate reports. Understands the concepts of databases and is able to work with charts and to use the list management capabilities of Excel. Able to use complex query techniques, create efficient forms and reports, and create Macros to automate these forms. Makes interactive presentations by using hyperlinks and action buttons. Basic: A person with this level of skills is able to use basic formatting, editing, printing functions, and understands the document page setup. Has the ability to enter and correct data, modify a workbook, format a worksheet, and use printing functions. Understands the different database concepts and structures and is familiar with data validation and is able to create a simple presentation in PowerPoint, run it, and print it. Entry Level: A person with this level of skills has the ability to open, create, save and modify documents in Word, send and receive email in Outlook and create spreadsheets in Excel. Format documents for printing, comfortable using the printer menu to preview documents. Has ability to change the font, the margins, insert or delete pages and use the built-in spellchecker and grammar check.
  • Advanced
  • Intermediate
  • Basic
  • Entry Level
  • Not proficient
09
Which of the following language(s) are you bilingual and fluent? Select all that apply:
  • English and Spanish
  • English and Vietnamese
  • English and Chinese
  • English and Arabic
  • English and Urdu
  • English and Tagalog
  • English and Other Language(s)
  • None of the Above
10
This role requires a Valid Driver's License (Texas upon hire) Do you have a Valid Driver's License?
  • Yes, I have a Valid Texas Driver's License
  • Yes, I have a Valid Out Of State Driver's License, but I understand I must obtain a Valid Texas Driver's License prior to start date
  • No, I'm not interested

Required Question

Employer
Harris County
Address
1111 Fannin St
Ste. 600
Houston, Texas, 77002
Phone
713-274-5445