Bilingual Client Service Specialist, Pasadena

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Bilingual Client Service Specialist, Pasadena

Salary

Depends on Qualifications

Location

Houston, TX

Job Type

Grant-funded Full-time

Job Number

14643

Department

Public Health Services

Division

Community Health & Wellness

Opening Date

03/07/2025

Closing Date

5/7/2025 11:59 PM Central

Position Description




If you’re looking to be a part of a collaborative environment where your skills can make an impact, explore our current opportunities in creating a better future for public health.

About Harris County Public Health:

Harris County Public Health (HCPH) includes a network of more than 1,100 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.

This is a grant funded position

Position Overview: 

The Client Service Specialist (CSS) supports both clinical and non-clinical services by coordinating all aspects of the medical clinic through front desk operations. This position supports the Clinical Health Services (CHS) Program locations by answering phones, scheduling appointments, supporting clinic flow, and providing day-to-day service to the public seeking services. The CSS ensures compliance with all Harris County Public Health (HCPH) policies and procedures, supporting clinic operations. The CSS reports to the Clinical Health Services (CHS) Program Manager and serves Harris County communities by supporting the medical team in providing comprehensive care to patients in a clinic setting.

 

Duties & Responsibilities:

  • Interview clients to collect required information for eligibility determination, using grant and payor guidelines.
  • Manage administrative duties such as reception, appointments, and telephone calls.
  • Support the coordination of scheduling patients to receive services from multidisciplinary team members, ensuring optimal time management for clinic operations. -Handle minor cash responsibilities, including collecting co-pays.
  • Ensure compliance with medical record policies and procedures, including patient confidentiality (HIPAA compliance).
  • Complete service activity reports, client revenue reports, client satisfaction surveys, and other periodic reports as required.
  • Participate in the transportation of program supplies to and from event locations, adhering to county vehicle operation policies.
  • Maintain inventory by ensuring office supplies are always in stock and ordering as needed.

Harris County is an Equal Opportunity Employer
If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net.

This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Requirements

Education: 

  • High school diploma or equivalent. 

Language: 

  • Bilingual (English/Spanish)

Experience: 

  • One (1) year of experience performing clerical office duties in a health care setting.
Knowledge, Skills and Abilities:
  • Proficient in Microsoft Office  (Word, Excel, PowerPoint, Outlook).
  • Excellent communication skills (verbal & written). 
  • Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment. 
  • Ability to maintain confidentiality when dealing with sensitive information. 
  • Ability to engage and explain services to potential clients. 

Core Competencies:

Organizational Leadership
  • Understands the organizational mission. 
  • Understands ethics and public good; is concerned with public trust. 
  • Demonstrates respect for the opinions and beliefs of others.

Collaboration

  • Contributes to an inclusive workplace where equity, diversity, inclusion, and individual differences are valued and leveraged to achieve the vision and mission. 
  • Demonstrates a sense of responsibility for the success of the group. 
  • Collaborates with others to improve quality and address needs. 

Innovation

  • Ability to adapt to change. 

Interpersonal Abilities/Personal Characteristics

  • Treats others with courtesy, sensitivity, and respect
  • Behaves in an honest, fair, and ethical manner and models high standards
  • Assesses and recognizes own strengths and weaknesses
  • Uses sound judgment. 
  • Self-motivated. 
  • Organizes and maintains work environment to allow for maximum productivity. 

Communication

  • Communicates clearly, effectively, and persuasively both orally and in writing.
NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Preferences

Experience:

  • One (1) year of using an Electronic Health Record (Epic preferred). 

General Information

Position Type, and Typical Hours of Work: 

  • Full Time | Regular | Grant funded
  • Monday through Friday, from 8:00 a.m. to 5:00 p.m.
  • Other days and hours as necessary. 

Work Environment: 

  • This job operates in a medical mobile unit clinic environment, community setting, and occasionally in a medical clinic. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. 

Physical Demands: 

  • This role requires the ability to lift, carry, push, pull up to twenty (20) pounds and bending & standing for periods at a time.

Work Location: 

  • 3737 Red Bluff Rd, Pasadena, TX 77504.
Employment may be contingent on passing a drug screen and meeting other standards.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

BENEFITS
Harris County offers a competitive benefits program, including comprehensive group health and related benefits plan as well as defined benefit retirement plan.
 
The following list of benefits is offered only to employees in regular (full-time) positions:
  • Medical Coverage
  • Dental Coverage
  • Vision Coverage
  • Wellness Plan
  • Life Insurance 
  • Long-term disability
  • Employee Assistance Program
  • Ten (10) days of vacation each year for the first five (5) years of service
    • Accrual rates increase based on years of service
  • Eleven (11) County-observed holidays and one (1) floating holiday
  • Professional development opportunities
  • Dependent Care Reimbursement Plan
  • Healthcare Reimbursement Account
  • 457 Deferred Compensation Plan
The following benefits are also available to regular (full-time) employment and may be available to part-time employees:
  • Retirement Pension (TCDRS)
  • Flexible schedule (varies by department)
  • Transportation Assistance (Metro RideSponsor Program)

In accordance with the Harris County Personnel Regulations, Group Health and related benefits are subject to amendment or discontinuance at any time. Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.
 
For plan details, visit the Harris County benefits website:

01
Which of the following best describes your highest level of education completed as it relates to this position?
  • High School Diploma or G.E.D
  • Associate's Degree
  • Bachelor's Degree
  • Master's Degree
  • No Degree
02
Which of the following best describes your verifiable experience performing clerical office duties in a health care setting? (To be considered, qualifying experience must be documented in your application's employment history)
  • Less than One (1) year of experience.
  • One (1) or more years of experience.
  • I do not have this experience
03
Please provide any experience you may have using an Electronic Health Record (Epic preferred).
04
Are you bilingual in English and Spanish? If yes, what is your level of proficiency in Spanish?
  • Yes, I am fluent in Spanish (speaking, reading, and writing).
  • Yes, I am proficient in conversational Spanish only.
  • Yes, I have basic knowledge of Spanish.
  • No, I am not bilingual in English and Spanish.
05
Which of the following describes your level of proficiency using a personal computer and common office software such as MS Office Suite (Word, Excel, PowerPoint, and Outlook). Please select your level of proficiency based on the following descriptions: Advanced: A person with this level of skills is able to produce very large, complex formal documents that require a table of contents, footnotes, endnotes, bookmarks, and other special elements; a wide range of graphic effects, and use advanced techniques for analyzing and manipulating data. Has full mastery of Macro commands and skills to tie the objects together into a cohesive system by using Macros and Visual Basic for Applications code. Makes interactive presentations by using hyperlinks and action buttons. Intermediate: A person with this level of skills is able to customize toolbars, import and insert graphs, embed Excel data, and elaborate reports. Understands the concepts of databases and is able to work with charts and to use the list management capabilities of Excel. Able to use complex query techniques, create efficient forms and reports, and create Macros to automate these forms. Makes interactive presentations by using hyperlinks and action buttons. Basic: A person with this level of skills is able to use basic formatting, editing, printing functions, and understands the document page setup. Has the ability to enter and correct data, modify a workbook, format a worksheet, and use printing functions. Understands the different database concepts and structures and is familiar with data validation and is able to create a simple presentation in PowerPoint, run it, and print it. Entry Level: A person with this level of skills has the ability to open, create, save and modify documents in Word, send and receive email in Outlook and create spreadsheets in Excel. Format documents for printing, comfortable using the printer menu to preview documents. Has ability to change the font, the ma]
  • Advanced
  • Intermediate
  • Basic
  • Entry Level
  • Not proficient

Required Question

Employer
Harris County
Address
1111 Fannin St
Ste. 600
Houston, Texas, 77002
Phone
713-274-5445
Website
https://www.governmentjobs.com/careers/harriscountytx
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