Crisis Care Response Coordinator 2025-00723

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Crisis Care Response Coordinator 2025-00723

Salary

$6,171.35 - $6,857.05 Monthly

Location

Cheyenne, WY

Job Type

Permanent Full-time

Job Number

2025-00723

Department

Department Of Health

Division

Cheyenne and County Offices

Opening Date

03/14/2025

Closing Date

Continuous

FLSA

Exempt

Job Classification

HSHP10

Description and Functions



Open Until Filled 


GENERAL DESCRIPTION: 


Responsible for general supervision, oversight, training, and technical assistance for stakeholders and contracted providers in order to coordinate care and potential placement for children and adults experiencing a crisis. The position will oversee the implementation and management of crisis care response, and provide leadership, experience, and technical assistance to partner organizations. The position collects, maintains, and analyzes qualitative data from persons experiencing a crisis, their families, and stakeholder agencies to address system gaps and continuously improve service quality. As a Health Program Supervisor, this position manages specific activities supporting the planning, design, development, testing, piloting, rollout, implementation, and operational phases of crisis care response to provide care coordination for individuals whose care and placement needs cross over multiple state agencies and require coordination and funding from multiple sources.

Human Resource Contact: wdhrecruit@wyo.gov


ESSENTIAL FUNCTIONS:  The listed functions are illustrative only and are not intended to describe every function which may be performed in the job level.
 

  • Assure program coordination and development through collaboration and correspondence with Division staff, state agencies involved in child or adult programming, and other key stakeholders. Develop and maintain positive, supportive, and effective relationships with key internal and external stakeholders, including non-profit entities, the government, health integration, law enforcement, and advocacy organizations. Participate in regular meetings with other crisis services personnel to coordinate cases and review intervention outcomes to enhance the provision of future emergency services.
  • Work with the Operations, Policy, Tracking, and Contracts (OPTC) Unit Manager, Operations and Projects Administrator, and other division staff to establish or modify operating procedures, policies, objectives, priorities, methodologies, and goals. Review and interpret the rules, regulations, policies, and procedures surrounding this work.
  • In partnership with the appropriate guardian or legal representative, complete and submit the necessary documentation to provider entities for potential admission or resource exhaustion on behalf of individuals experiencing a crisis. Assure strong service and treatment documentation, auditing, and follow-up. Produce client-related service records and maintain accurate and up-to-date documentation consistent with agency policies and procedures. Coordinate and Facilitate multidisciplinary team meetings with appropriate parties.
  • Assure integrated service collaboration and continuity of services across state programs and the cooperation and coordination of services with other entities. Provide training and technical assistance to internal and external stakeholders on potential resources and contacts. Maintain a current list of in-state and out-of-state resources available and a general understanding of available funding opportunities and limitations. Update and maintain comprehensive national provider listings based on provider specialty, admission criteria, exclusions, funding acceptance, and any other information that may be pertinent to the coordination of crisis care. Utilize comprehensive listings to screen potential cases for placement or resource exhaustion.
  • Collect, maintain, and analyze qualitative data and information to address system gaps and continuously improve service quality. Conduct informal studies regarding the child and adult crisis resources available and make policy recommendations to key stakeholders to make meaningful programmatic change.
  • Assist in the development of biennial budgets, supplemental budget requests, and contract award amounts. Develop contracts and collaborative agreements as needed with key partners in cooperation with other staff. Provide administrative, fiscal, and oversight of all state-funded and federal-grant-related contracts and agreements.
  • Work with applicable stakeholders to resolve Title 25 emergency detention patient billing cases.
  • Perform other duties as assigned by the supervisor, which are consistent with the position and in compliance with agency policies and procedures.

Qualifications


PREFERENCES: 


The most appropriate minimum education for this position is completing a bachelor's work or equivalent (typically in Healthcare) in addition to 1-2 years of progressive work experience (typically in Health Programs) with acquired knowledge at the level of a Health Program Specialist.


KNOWLEDGE: 
 

  • Knowledge and skills in contract development, monitoring, and evaluation.
  • Knowledge and skills in verbal and written communication and public speaking.
  • The ability to negotiate conflicts; using diplomacy, tact, support, mediation, and follow-through.  
  • Skills in data collection and interpretation for programming purposes.  
  • Understanding of leadership, problem-solving, conflict resolution, and developing interpersonal relationships.  
  • The ability to organize and follow a task through to completion with minimal supervision.
  • Understanding state and federal laws and regulations pertaining to crisis response.
  • Ability to work collaboratively in an integrated multi-disciplinary team responsible for providing ongoing assessment, crisis stabilization, engagement, and short-term case management services to Wyoming citizens in crisis

 
MINIMUM QUALIFICATIONS:
 

Education:
Bachelor's Degree (typically in Healthcare)
 
Experience:
1-2 years of progressive work experience (typically in Health Programs) with acquired knowledge at the level of a Health Program Specialist
 
OR
 
Education & Experience Substitution:
4-6 years of progressive work experience (typically in Health Programs) with acquired knowledge at the level of a Health Program Specialist
 
Certificates, Licenses, Registrations:
None

Necessary Special Requirements


PHYSICAL WORKING CONDITIONS:


  • The employee may sit comfortably to perform the work; however, there may be some walking, standing, bending, carrying light items, driving an automobile, etc. 


NOTES: 
 

  • FLSA: Exempt
  • The Wyoming Department of Health is an E-Verify employer. 
     

Supplemental Information


Click here to view the State of Wyoming Classification and Pay Structure.

URL: http://agency.governmentjobs.com/wyoming/default.cfm

The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.

Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.
 

Working for the State of Wyoming provides employees with a range of valuable benefits and offers a fulfilling career path. Employees enjoy comprehensive healthcare coverage, including medical, dental, and vision plans, ensuring their well-being and that of their families. Additionally, the state offers multiple retirement plans, which provide financial security and stability for employees once their career in public services comes to an end. the state recognizes the importance of personal time and offers generous paid time off and flexible arrangements, allowing employees to recharge, take care of personal matters, and maintain a healthy work-life integration.

There are many benefits to living and working in Wyoming. Beautiful country with wide-open spaces, clean air, great recreational activities, and no State income tax to mention a few!

Click here to learn more!

01
(AA) Which of the following best describes your highest completed level of education to date or within the next three (3) months? (Transcripts may be required.)
  • High School Diploma/GED/or Equivalent
  • Some college Coursework, No Degree Received
  • Associate's Degree
  • Associate's Degree and additional coursework
  • Bachelor's Degree
  • Bachelor's Degree and additional coursework
  • Master's Degree
  • Master's Degree and additional coursework
  • Doctorate Degree
  • Doctorate Degree and additional coursework
  • None of the Above
02
(AA) Which of the following Quarter/Semester credit hours best describes your completed college education to date or within the next three (3) months? (Transcripts may be required.)
  • 45+ Quarter hours/30+ Semester hours
  • 90+ Quarter hours/60+ Semester hours
  • 136+ Quarter hours/91+ Semester hours
  • 180+ Quarter hours/120+ Semester hours
  • 225+ Quarter hours/150+Semester hours
  • N/A
03
(HSHP10) Which of the following best describes your work experience in Health Programs? Experience definition: (Experience administratively with health programs or health program administration.)
  • No relevant experience.
  • Less than one (1) year of relevant experience.
  • One (1) to less than three (3) years of relevant experience.
  • Three (3) to less than four (4) years of relevant experience.
  • Four (4) or more years of relevant experience.
04
(AA) Describe your relevant experience below.
05
Please describe the system you use for keeping track of multiple projects. How do you track progress so you can meet deadlines?
06
Describe your experience in care coordination/facilitation.
07
Describe your experience in policy development.
08
(A1) Where did you hear about this opportunity?
  • Government Jobs @ www.governmentjobs.com/careers/wyoming
  • Indeed
  • LinkedIn
  • Zip Recruiter
  • Wyoming Workforce Center
  • Other job sites (Wyoming at Work, Monster, etc.)
  • Social Media (Facebook, Twitter, etc.)
  • Newspaper/Newsletter Advertisement
  • Career Fair
  • Human Resources Division
  • Friend or Acquaintance (Not State Employee)
  • Current State Employee
  • Other
09
(A1) If you selected "Current State Employee" please provide the employee's first and last name, and include the department they work for, if known. Please limit this response to only one employee. This employee may be eligible for a Referral Bonus.
10
(A1) If you selected Other, please tell us where you heard about this opportunity.
11
(AA) VETERANS' PREFERENCE DISCLOSURE: PER WYOMING STATUTE, current employees of the State of Wyoming are not eligible for veterans' preference. If you are not a current employee of the State of Wyoming, to be eligible to receive veterans' preference you MUST have been a resident of the State of Wyoming for a period of one (1) year or more at any time prior to submitting this application. I have read and understand the veterans' preference disclosure.
  • Yes
  • No
  • I am not a veteran
12
(AA) VETERANS' PREFERENCE: If you are a war veteran as defined in section 101, Title 38, United States Code or are the surviving spouse of a war veteran who receives survivor benefits from the federal government based on the veteran's military service, and wish to claim veterans' preference, please attach the appropriate documentation substantiating your claim. Indicate below your appropriate veterans' preference status. By requesting veterans' preference, you are certifying that you meet the statutory requirements as described in the above disclosure.
  • Current State Employee
  • Veteran - DD214 Attached
  • Disabled Veteran (10% or more) - DD214 and Veteran's Disability Determination Attached
  • Surviving Spouse of a Deceased Veteran - DD214 and proof of Survivor Benefit Attached
  • None of the above
13
(A) Please be advised that an incomplete application WILL NOT be considered for employment. An attached resume' is not required and is not an acceptable substitution for a completed application. Some State of Wyoming agencies use E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities at https://www.uscis.gov/e-verify. I have read and understand the above statement.
  • Yes
  • No

Required Question

Employer
State of Wyoming
Address
See Human Resource Contact Information in the
General Description Section for questions RE Post
Statewide, Wyoming, 82002