• Plans, schedules and participates in interviews of program participants to obtain background information, conduct assessments, and determine eligibility and the nature and extent of services required.
• Counsels participants on program requirements and services.
• Determines the most effective method for providing service to non-routine participants or those with special requirements and explains available options.
• Refers participants to other agencies or programs for specialized services.
• Follows up on referrals and maintains data on the numbers of clients referred.
• Administers, scores, and interprets standardized aptitude or psychological tests.
• Evaluates the effectiveness of programs and makes recommendations for improvements.
• Ensures that programs conform to applicable federal regulations and departmental policies.
• Reviews and revises policies or procedures designed to achieve the objectives of the assigned agency.
• Develops and implements training programs.
• Performs community outreach to inform the public and other service providers of agency objectives and activities.
• Conducts complex studies and prepares reports related to demographic issues that affect the form and success of services.
• Develops and applies indices, correlations and other evaluative devices.
• Conducts detailed investigations through interviews and research of files; reports on findings; and maintains related records.
• Prepares case files of participants interviewed.
• Maintains contacts with public and private social agencies to obtain information referrals.
• Attends, participates in and/or conducts professional meetings and conferences designed to improve and update knowledge and skills related to service delivery.
• Monitors the progress of studies and projects performed by subordinates.
• Reviews the work of subordinates in progress and upon completion; and trains new employees.
• Prepares charts and graphs; and writes summaries, analyses and reports.
• Prepares information for use by superiors, commissions or special committees.
• Devises or writes informational pamphlets, brochures and posters.
• Answers inquiries from the public and other municipal or regulatory agencies.
• Assumes additional duties and responsibilities in the absence of superiors.

Bachelor’s degree in the social sciences, education, psychology, guidance and counseling or related field.
 
One (1) year of recent experience as a supervisor, preferably in a social, economic or community development program.

 Three (3) years of experience in case work, group work, individual and group counseling and guidance, social research or community or public relations.

Equivalent combinations of education and experience may be substituted to meet the education and experience requirement of this position. 

Preferred :
CHW certification

OTHER REQUIRED KNOWLEDGE/SKILLS/ABILITIES

Completion of Medicaid Insurance Enrollment Application Process

Knowledge of City Departments, Health and Human Services Agencies at the local and state level.

Knowledge of Community Resources.

Completion of Cultural Competency Training.

Knowledge of how to read a map and street guide.

Documentation in the electronic medical records and paper charts.

Ability to think creatively about customer services and community engagement

Organized with the ability to manage large and diverse workloads

Will be required to some Saturdays and possibly work evening hours on some days during the week

Evaluation Plan

• Interview: 70%
• Evaluation of Training, Experience & Personal Qualifications: 30%
• Total of Interview and Evaluation T.E.P: 100%

Additional points may be awarded for:

• Veteran Points: 0 – 15 points
• Detroit Residency Credit:   15 points