Program Manager III - SUTS Contracted and Supplemental Services

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Program Manager III - SUTS Contracted and Supplemental Services

Salary

$151,931.52 - $184,706.08 Annually

Location

Throughout the County of Santa Clara, CA

Job Type

Full-Time

Job Number

25-B3H-C

Department

Behavioral Health Services

Opening Date

03/27/2025

Closing Date

4/10/2025 11:59 PM Pacific

Bargaining Unit

92

Description


Under general direction, the Program Manager III plans, organizes, directs and controls the activities and/or staff of a very large County program.

The County of Santa Clara Behavioral Health Services Department (BHSD) is recruiting a Program Manager III (PM III) to oversee the Contracted Community Provider Network relationship, and the expansion, access and utilization for SUTS within BHSD. 

Reporting to the Division Director, Integrated SUTS (Substance Use Treatment Services), the PM III will manage the County of Santa Clara’s contract relationships with the providers of residential, withdrawal management and outpatient SUTS programs, DDP (Drinking Driver Programs), as well as managed care services that are added to BHSD within SUTS services. The PMIII is responsible for synthesizing theBehavioral Health Information Notices (BHIN) and policy work done by this division for the programs under their responsibility. Additionally, this PM III will support the other program managers inside the SUTS system of care division in the critical integrated work of connecting beneficiaries to SUTS programs, both inside our county clinics as well as to contracted providers, including BHSD Housing programs for Recovery Residences, to ensure the County of Santa Clara is meeting the need in our community. This PM III will work in close collaboration within BHSD with Analytics and Reporting (A&R), Quality Management (QM), other BHSD Service Delivery divisions and HHS Compliance to ensure compliance with contracts within our contracted community provider network as well as with the Department of Healthcare Services (DHCS).

In addition to meeting the employment standards for Program Manager III, candidates must possess the following:

  • Experience handling Medi-Cal (Medicaid) grievances, appeals and risk management.
  • Experience managing the delivery of substance use treatment services.
  • Experience supervising, managing, evaluating, and monitoring programs in an interdisciplinary behavioral health service setting or team.

The ideal candidate will also possess experience and training in:
  • The American Society of Addiction Medicine (ASAM) Criteria
  • Program development in co-occurring disorders and behavioral health therapies
  • Organization, clinical administration, and public health aspect of substance use disorder programs
  • Understanding of related revenue streams for SUTS (DMC ODS) and opportunities through the Medi-Cal Managed Care Plans
  • Leading and focusing the quality of services and eliminating inequities and barriers to care for marginalized populations.

The County of Santa Clara Behavioral Health Services Department strives to be a premier integrated behavioral health care provider, employer, and partner.  We are a passionate team of caring, courageous staff and professionals dedicated to transforming the lives of individuals, children, families, and older adults impacted by mental health and substance use challenges.  To support achievement of their hopes, dreams, and quality of life goals, our team provides high quality whole-person care and comprehensive community-based behavioral services through the lens of race, equity, diversity and inclusion.  We are looking for stellar health care professionals like you to fulfill a rewarding career with us and be a partner for health and wellness in the community. 

Learn more about the County of Santa Clara Behavioral Health Services at https://bhsd.sccgov.org/ and follow us on:

YouTube | Live Event - County of Santa Clara Behavioral Health Services Department - YouTube
Facebook I @cscbehavioralhealth
LinkedIn | https://www.linkedin.com/company/county-of-santa-clara/life/sccbhsd/
 Instagram | @cscbehavioralhealth


Typical Tasks

  • Plans, organizes and directs a County program that provides direct service to the public or other agencies;
  • Handles complex coordination between County, local and State resources;
  • Prepares staff reports and comprehensive detailed plans with Countywide impact;
  • Works closely with cross departmental staff at all levels of the organization;
  • Determines program objectives in light of established goals;
  • Develops strategies to achieve objectives;
  • Establishes program priorities;
  • Formulates and implements policies, plans and procedures for carrying out functions of the program;
  • Defines personnel resource needs and allocates them as required to reach program objectives;
  • Selects and hires staff and ensures the orientation, training and development of program staff;
  • Directs and evaluates the work of subordinate staff;
  • Establishes an appropriate organizational structure and delineates working level and relationships of personnel to carry out the program's activities;
  • Determines budgetary requirements to maintain the program;
  • Makes recommendations on the annual budget and may present the program's budget to the Board of Supervisors;
  • Is responsible for determining program funding needs and obtaining available outside funding when necessary through grants and/or contracts;
  • Is responsible for the implementation, control, monitoring and evaluation of provided services to ensure compliance with terms of received grants and contracts;
  • Maintains liaison relationships and represents the program in contacts with public and private agencies and concerned community groups and organizations;
  • Prepares reports and correspondence;
  • Keeps abreast of new trends and developments related to the program's activities;
  • Provides assistance and advice to advisory and planning boards, commissions, task forces and other special groups as required;
  • May prepare and make presentations to staff, boards, commissions, and external groups;
  • May provide ongoing statistical reports;
  • May be assigned as a Disaster Service Worker, as required;
  • And performs related duties as required.

Employment Standards

Sufficient education, training and experience to demonstrate the possession and direct application of the following knowledge and abilities.
 
Training and Experience Note: The required knowledge and abilities are typically attained through training and experience equivalent to possession of a Bachelor's degree. Relevant experience can substitute for education on a year-for-year basis. Relevant experience includes experience performing analytical, administrative, lead, supervisory, or management duties, which include interpreting rules and regulations, gathering data and formulating recommendations, and report writing.
 

AND
 
Seven (7) years of analytical, administrative, lead, supervisory or management experience which includes duties interpreting rules and regulations, gathering data and formulating recommendations, and report writing; four (4) years of which must be at the journey level. 
 
A Master's degree can substitute for one (1) year of the required experience.
 
Special Requirements
Specialized program knowledge may be required in addition to the generalized administrative/supervisory experience when it can be demonstrated that:
 
  1. it is an absolute necessity for the successful operation of the program;
  2. that the Program Manager will be held accountable for this specialized knowledge; and
  3. that subordinate program staff will not be able to provide the subject matter expertise that is required.
 
Note: The knowledge, skills and abilities listed below indicate the common aspects of the three levels of the Program Manager Series. However, for recruitment purposes, a potential candidate will be rated on ability to perform at a specific level as outlined in the allocation factors. In appraising experience, more weight will be given to the breadth rather than depth of pertinent experience and the evidence of the candidate's ability to assume and fulfill the responsibilities of the position at a designated level.
 
Some positions may require Live Scan screening as part of the background check process.
 
Knowledge of: 
  • Program development and evaluation;
  • Techniques of organizing and motivating groups;
  • Personnel management techniques;
  • Methods of administrative problem solving;
  • Principles of organization and administrative, fiscal and program management; principles of employee supervision, training and development;
  • Community and agency consultation methods and procedures;
  • Computer applications, including but not limited to: word processing, spreadsheets, data base management software, presentation and electronic mail software.
 
Ability to: 
  • Plan, organize, control and evaluate a public service program;
  • Manage initiatives, collect and analyze data for the purpose of evaluating services and or programs;
  • Plan and assign workloads clearly and effectively;
  • Train, develop and motivate staff;
  • Deal effectively with a variety of government and community officials;
  • Speak effectively in public;
  • Integrate the activities of a program to attain program goals;
  • Prepare and review reports;
  • Develop and recommend effective courses of action;
  • Develop and effectively utilize all available resources;
  • Establish and maintain program's objectives, priorities and policies;
  • Consult with and advise top administrator on the activities and status of the program;
  • Develop short and long range budget plans that accurately reflect program needs. May require the ability to apply the tools of a specialty subject area.

The County offers comprehensive first-class medical, dental, and vision benefits plans for County employees and their dependents, including plans with no deductibles, no co-pays, no co-insurance, and no prescription drug co-pays. Learn more here.

The County also offers generous paid time off with significant vacation, sick time, and 13 paid County holidays annually! Details are included in the Memorandum of Understanding/Agreement with the bargaining unit applicable to the job classification.

In addition to the amazing perks above, the County also offers the additional benefits below.

Retirement Benefits
The County offers robust retirement plans including a 457(b) Deferred Compensation Plan (similar to the private sector’s 401(k) plan) and the CalPERS pension plan. In addition to lifetime retirement income available through the CalPERS pension plan, the 457(b) Deferred Compensation plan provides a great way to save for retirement and supplement the defined benefit pension available to employees. These plans help our employees build a plan for their future and contribute to their family’s long-term financial well-being.

Health Flexible Spending Account
The Health Flexible Spending Account (HFSA) empowers employees to manage healthcare expenses efficiently with tax-free contributions (up to $3,200 for the 2024 calendar year). Secure tax-free solutions for your healthcare expenses and enjoy the flexibility to manage your healthcare finances effectively with the HFSA.

Dependent Care Assistance Program (DCAP)
The Dependent Care Assistance Program (DCAP) enables employees to utilize tax-free funds for dependent care services, facilitating a convenient and cost-effective approach for managing your dependent care expenses.  The County also offers the Employee Childcare Assistance Plan, an employer-funded DCAP, for employees with annual income under $120,000.

Life and AD&D
The County offers life and disability benefits including Life Insurance, Accidental Death and Dismemberment (AD&D) Insurance, Long-Term Disability insurance, California State Disability Insurance, and Integration with Leave. These benefits ensure financial security and income support when you and your family need it most.

Employee Assistance Program (EAP)
The County prioritizes employee mental health and well-being and offers a top-tier Employee Assistance Program (EAP) through Concern providing confidential counseling sessions covering stress, anxiety, relationships, grief, as well as financial/legal services, personal coaching, child and elder care referrals, and comprehensive crisis support.

Employee Wellness
The Employee Wellness Program offers free wellness programing, fitness classes and resources; including Elevate My Wellness an all-in-one platform designed to elevate your well-being journey.

Education Reimbursement
A generous Learning and Employee Development program is available, including Education Reimbursement for employees seeking additional training and professional development.

NOTE: Benefit and Retirement information may vary from bargaining unit to bargaining unit.  Due to changes in State Law, current pension provisions described in the union contracts are not automatically applied.  Specific pension benefits for new hires who start on or after January 1, 2013 may be different than indicated in the union contracts.

Click here to access all Memoranda of Understanding and most recent Summary of Changes.

01
Please answer the following questions. Completion of the following supplemental questions is REQUIRED for your application and is an integral part of the evaluation process. Initially, it will be used to determine minimum qualifications. For those applicants meeting the employment standards, this information will be critical in the subsequent competitive assessment to identify those candidates to be invited to continue in the examination process. Your responses to the questions may also be reviewed and scored in a Competitive Rating evaluation process based on pre-determined rating criteria. Your answers should be as complete as possible, as no additional information will be accepted from applicants once the Competitive Rating evaluation has begun. Vague, incomplete or non-responsive answers could result in no or low scores in a competitive rating process. A response of "see resume" or "see application" will deem your application incomplete.
Do you understand these requirements?
  • Yes
  • No
02
What is the highest level of education you have completed?
  • High School or GED equivalent
  • Some College
  • Associate's Degree
  • Bachelor's Degree
  • Master's Degree
  • Doctoral Degree
03
How many years of experience do you possess performing analytical, administrative, lead, supervisory or management duties which include interpreting rules and regulations, gathering data and formulating recommendations, and report writing?
  • Less than one year
  • One to less than two years
  • Two to less than three years
  • Three to less than four years
  • Four to less than five years
  • Five to less than six years
  • Six to less than seven years
  • Seven to less than eight years
  • Eight to less than nine years
  • Nine to less than ten years
  • Ten to less than eleven years
  • Eleven or more years
04
Describe your experience performing analytical, administrative, lead, supervisory or management duties which include interpreting rules and regulations, gathering data and formulating recommendations, and report writing. Include in your response the name of the employer, job title, dates of experience, hours worked per week and your specific responsibilities. If none, please indicate "N/A."
05
How many years of work experience do you possess handling Medi-Cal (Medicaid) grievances, appeals and risk management?
  • No experience
  • Less than two years
  • Two to less than four years
  • Four to less than six years
  • Six to less than eight years
  • Eight to less than ten years
  • Ten or more years
06
Describe your experience handling Medi-Cal (Medicaid) grievances, appeals and risk management. Include in your response the name of the employer, job title, dates of experience, hours worked per week and your specific responsibilities. If none, please indicate "N/A."
07
How many years of work experience do you possess managing the delivery of substance use treatment services?
  • No experience
  • Less than two years
  • Two to less than four years
  • Four to less than six years
  • Six to less than eight years
  • Eight to less than ten years
  • Ten or more years
08
Describe your experience managing the delivery of substance use treatment services. Include in your response the name of the employer, job title, dates of experience, hours worked per week and your specific responsibilities. If none, please indicate "N/A."
09
How many years of work experience do you possess supervising, managing, evaluating, and monitoring programs in an interdisciplinary behavioral health service setting or team?
  • No experience
  • Less than two years
  • Two to less than four years
  • Four to less than six years
  • Six to less than eight years
  • Eight to less than ten years
  • Ten or more years
10
Describe your experience supervising, managing, evaluating, and monitoring programs in an interdisciplinary behavioral health service setting or team. Include in your response the name of the employer, job title, dates of experience, hours worked per week and your specific responsibilities. If none, please indicate "N/A."
11
How many years of experience do you possess leading and focusing the quality of services and eliminating inequities and barriers to care for marginalized populations?
  • No experience
  • Less than two years
  • Two to less than four years
  • Four to less than six years
  • Six to less than eight years
  • Eight to less than ten years
  • Ten or more years
12
Describe your experience leading and focusing the quality of services and eliminating inequities and barriers to care for marginalized populations. Include in your response the name of the employer, job title, dates of experience, hours worked per week and your specific responsibilities. If none, please indicate "N/A."
13
How did you find out about this job?
  • Contacted by County Recruiter
  • Contacted by a Recruitment Firm
  • County Employee Referral
  • County of Santa Clara Career Website
  • County of Santa Clara Job Interests Email Notification
  • Facebook
  • Instagram
  • LinkedIn
  • Indeed
  • Virtual Job Fair
  • In Person Job Fair
  • In-Person Networking Professional Event
  • Virtual Networking Event
  • Community Event
  • Glassdoor
  • Governmentjobs.com
  • Professional Association
  • Search Engine (Google, Bing, online search, etc.)
  • Hospital Website: SCVMC, O'Connor Hospital, St. Louise Regional Hospital Website
  • Handshake
  • Student Career Center
  • County Text Message
  • County Career Newsletter
  • Other (Specify in the next question)
14
If you selected an event/fair or other in the question above, please specify. If not, type N/A.
15
CERTIFICATION
Do you certify that all of the statements made on this form are true, complete and correct to the best of your knowledge and belief and are made in good faith? Do you understand that you may be expected to substantiate these self-ratings if invited to interview for this position?
  • Yes
  • No

Required Question

Employer
County of Santa Clara
Address
70 W. Hedding Street
8th Floor, East Wing
San Jose, California, 95110
Phone
(408) 299-6816
Website
http://www.sccjobs.org/
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