Bilingual Certification Specialist

As a Bilingual Certification Specialist, you’ll play a vital role in providing accurate and timely issuance of Washington State vital records. Your efforts will ensure individuals can access essential documents like birth, death, marriage, and divorce certificates, which are critical for obtaining identification, enrolling in schools, and accessing benefits. Your dedication will directly contribute to the health and well-being of the people of Washington State.

Key Responsibilities Include:

• Issuing Vital Records: Process vital records applications, evaluate eligibility, and maintain accuracy and confidentiality using systems such as Washington Health and Life Events System (WHALES) and CertIMS.
• Ensuring Quality Control: Verify and prepare documents for shipping, resolve discrepancies, and ensure timely delivery of records.
• Providing Exceptional Customer Service: Address inquiries via phone, email, and in-person interactions; troubleshoot order issues; and provide clear information about laws and procedures.
• Operational Excellence: Manage payments and cash handling, adhere to secure document handling protocols, and contribute to process improvement initiatives.
• Emergency Response Role: Support public health emergencies by ensuring continuity in vital records issuance.

Required Qualifications 

Experience may have been gained through paid or unpaid activities. Please ensure any relevant experience defined below is outlined in your cover letter, resume, and/or applicant profile.

And experience in the following:

• Two (2) years resolving customer inquiries, problems via phone, email, and interactions in person.
• Navigating, updating, and researching information using databases. 
• Conducting online research using the internet to find and download information. 
• Using MS Word to create, format, and edit documents.
• Using MS Excel to create, edit, organize, and filter spreadsheets.
• Using email such as Microsoft Outlook to write and respond to messages.

About Washington State Department of Health

Our programs and services help prevent illness and injury, promote healthy places to live and work, provide information to help people make good health decisions and ensure our state is prepared for emergencies. To accomplish all of these, we collaborate with many partners every day. We help ensure a safer and healthier Washington by: Working to improve health through disease and injury prevention, immunization, and newborn screening Providing health and safety information, education and training so people can make healthy choices Promoting a health and wellness system where we live, learn, work, play and worship Addressing environmental health hazards associated with drinking water, food, air quality and pesticide exposure Protecting you and your family by licensing healthcare professionals, investigating disease outbreaks and preparing for emergencies

Connections working at Washington State Department of Health