Client Service Specialist, Dental Assistant (Mobile)
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About Harris County Public Health:
Harris County Public Health (HCPH) includes a network of more than 1,100 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.
Position Overview:
The Client Service Specialist, Dental Assistant manage client registration and financial transactions, provide comprehensive chairside dental assistance, handle appointment scheduling and telephone inquiries, and prepare operatory setups. Individuals in this role will be responsible for maintaining patient records, ensuring infection control and equipment maintenance, and supporting patient education and community outreach initiatives.
Duties & Responsibilities:
- Conducts client intake, screenings, and eligibility assessments, and registers clients according to established procedures.
- Collects co-payments, generates receipts, and prepares daily/weekly financial reconciliation reports for submission to the finance department.
- Performs all necessary chairside dental assisting duties, including taking and recording vital signs, capturing prescribed dental radiographs, and intraoral photographs, and documenting patient diagnoses in the Dentrix electronic dental record as directed by the dentist.
- Handles telephone inquiries from clients and others by screening calls to determine their nature and urgency.
- Schedules appointments with dental clinical staff, instructs patients as needed regarding the visit type, and confirms and updates appointment statuses in the Dentrix electronic record.
- Prepares the operatory for each dental patient, including placing barriers on high-touch areas and prepping instruments and dental materials according to the planned procedure.
- Follows infection control protocols and sterilizes instruments according to dental policies and procedures.
- Offers oral hygiene and post-operative care instructions to patients under the guidance of the dentist.
Harris County is an Equal Opportunity Employer
https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx
If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net
This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.
Requirements
Education:
- High School Diploma or GED equivalency
Experience:
- Six months experience in a dental clinical setting as a dental assistant
Licensure/Certification:
- Texas Registered Dental Assistant
- Basic Life Support for Healthcare Providers
- Valid Texas Driver's License upon hired
Knowledge, Skills & Abilities:
- Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook)
- Excellent communication skills (verbal and written)
- Ability to work well with public and staff members
- Must use your personal mobile device for our Multifactor Authentication process
Core Competencies:
Organizational Leadership
- Understands the organizational mission
- Understands ethics and public good; is concerned with public trust
- Demonstrates respect for the opinions and beliefs of others
Collaboration
- Contributes to an inclusive workplace where equity, diversity, inclusion, and individual differences are valued and leveraged to achieve the vision and mission
- Demonstrates a sense of responsibility for the success of the group
- Collaborates with others to improve quality and address needs
Innovation
- Ability to adapt to change
Interpersonal Abilities/Personal Characteristics
- Treats others with courtesy, sensitivity, and respect
- Behaves in an honest, fair, and ethical manner
- Assesses and recognizes own strengths and weaknesses
- Uses sound judgment
- Self-motivated
- Organizes and maintains work environment to allow for maximum productivity
Communication
- Communicates clearly and effectively, both orally and in writing
NOTE: Qualifying education, experience, knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.
Qualifications
Position Type, and Typical Hours of Work:
- Full Time | Regular |
- Monday through Friday | 8:00a.m. – 5:00p.m.; However, times may vary due to the variability of an event-based schedule
- Other days and hours as necessary; possible work weekends and evenings.
Work Environment:
- This job operates in both a clinical environment as well as in alternative community-based settings including mobile dental events in different locations throughout Harris County. This role routinely uses standard office equipment such as computers, phones, photocopiers and scanners.
Physical Demands:
- Must possess the physical ability and manual dexterity to assist the dentist and dental hygienist with direct patient care in a dental clinical setting. Manually set up and tear down equipment as the mobile clinic requires.
Work Location:
- Mobile Dental Team
- Primary Reporting Address: 7457 Harwin Drive, Suite 324, Houston, TX 77036
- This position is part of the Mobile Dental Team, which requires travel to multiple community locations within Harris County, as directed. Applicants must be flexible and willing to work at various locations.
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
Connect with Local, State, and Territorial Health Departments
To find local governmental public health jurisdictions, see - www.naccho.org