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Clinical Quality Manager
Internal Number: 202500034
New Hanover County is seeking a dedicated and passionate Clinical Quality Manager to join our dynamic Public Health Department. In this position you'll play a pivotal role in driving quality assurance and continuous improvement across our Public Health programs. You will spearhead the development, implementation, and monitoring of quality improvement and clinical staff development initiatives. In addition to quality control efforts, this role will oversee the Public Health Accreditation process, serve as the agency's lead nurse, and provide administrative support to the medical laboratory and older adult dental program. You will champion excellence and promote a culture of high-quality service delivery across the organization. If you're ready to make a meaningful impact in public health, we want to hear from you!
The ideal candidate will be skilled in supervising and evaluating employees, assessing clinical needs, implementing improvement processes, and managing budgets. They will excel in training staff, analyzing data, and evaluating program effectiveness. Strong leadership, communication, and interpersonal skills are essential, as well as the ability to manage crisis situations.Essential Duties Include:
- Managing and supporting the Public Health Accreditation process ensuring the department maintains the required standards.
- Facilitating and leading quality improvement projects and work groups, fostering a culture of continuous improvement and learning that ensures high-quality delivery of service.
- Monitoring and evaluating programs by analyzing data, identifying trends, and implementing solutions for quality improvement.
- Overseeing the development, implementation and annual competency program for nursing and healthcare staff in partnership with program leadership.
- Providing training and support to staff on quality improvement strategies, best practices, and regulatory requirements.
- Identifying and sharing research, recommendations, emerging trends, best practices, and policy changes in public health and clinical quality management or other information regarding legal liabilities, risk management, or quality of care.
- Coordinating across service lines ensuring operational needs are met for programs and services
- Overseeing clinical reviews and assessments to enhance service delivery and effectiveness of programs and initiatives.
- Ensuring compliance with the Nursing Practice Act (NPA), Administrative Code, all applicable healthcare regulations and other standards of practice for nurses and healthcare professionals.
- Coordinating the agency’s nurse practice council to ensure that standards and procedures related to the delivery of nursing care to promote safe and effective nursing care for the populations served.
- Preparing reports and presentations for leadership or other stakeholders regarding quality performance and improvement efforts.
- Coordinating across service lines ensuring operational needs are met for programs and services.
- Performing other duties of a similar nature or level.
New Hanover County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service. Our shared values of professionalism, equity, innovation, integrity, stewardship, and accountability guide the way we conduct ourselves and deliver services to our customers. Supported by the work of our Office of Diversity and Equity, New Hanover County celebrates diversity in our employees’ backgrounds, beliefs, identities, and abilities, and supports equitable and inclusive policies and growth opportunities. Our talented team has a passion for providing care and services that effect change in the everyday lives of the citizens they encounter. The differences that unite us are a reflection of the community we serve. If this sounds like an organization that models the values you uphold, we invite you to join our team at New Hanover County.
Living in New Hanover County, NC:
New Hanover County offers an exceptional quality of life with its picturesque coastal location. Enjoy the stunning beaches, water activities, and a variety of recreational opportunities right at your doorstep. Immerse yourself in the vibrant local culture, indulge in diverse dining experiences, and explore historical landmarks. The county is known for its strong sense of community, excellent schools, and a thriving arts scene. With a focus on good governance and a commitment to customer service, New Hanover County provides an ideal environment for both personal and professional growth.
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Hours:
Hours are 8:00 AM - 5:00 PM, Monday through Friday, with rotating after-hours coverage. Must be available to work during emergency situations.Salary Information:
The hiring range for this position begins at $79,291. Salary will be determined based on qualifications, internal equity, budget, and market considerations. Bilingual candidates are eligible for a differential (5%) when performing Spanish language interpretation during the course of work.
New Hanover County offers:
- Employer paid 401k contributions;
- Retirement plan through the NC Retirement system;
- Flex time and telework availability, depending on your position;
- Paid sick and personal leave + 13 paid holidays per year;
- Paid parental leave;
- Paid community services leave to give back to our community;
- Education leave to obtain a degree within your line of work;
- Medical, dental, and vision insurance + many other insurance options;
- Onsite, employer-paid health and wellness center;
- Professional development trainings & leadership initiatives;
- Opportunities to make a difference in your community;
- And so much more!
Please check out our careers page at www.nhcgov.com/careers for more information on why New Hanover County is a great place to work.
Qualifications:
Bachelor’s Degree in Nursing that includes a public health nursing rotation and seven (7) years of public health nursing experience, including two (2) years of supervisory experience; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
Licenses/Certifications:
- Valid North Carolina Driver License required by first date of employment with good driving record.
- Eligible to practice as a Registered Nurse (RN) in North Carolina.
- Basic Life Support for Healthcare Providers (CPR and AED) by the American Heart Association.
Other Information:
This position is open until filled, however, priority consideration will be given to applications received by Tuesday, April 09, 2025.
After the closing date for this position applications will be screened by Human Resources. Applicants referred to the department will receive an email requesting important information pertinent to the position applied for. Please be sure to check your email for this communication so we may proceed with the next step in the recruitment process in a timely manner. All updates regarding an application can be viewed through your applicant portal.
After the closing date for this position applications will be screened by Human Resources. Applicants referred to the department will receive an email requesting important information pertinent to the position applied for. Please be sure to check your email for this communication so we may proceed with the next step in the recruitment process in a timely manner. All updates regarding an application can be viewed through your applicant portal.
About New Hanover County
New Hanover County's Consolidated Human Services Agency is a single county agency that provides any combination of Public Health and Social Services throughout the county. New Hanover County Public Health is a fast paced environment comprised of a team of dedicated professionals who stay committed to the County's goal of superior public health and public safety by providing services in the areas of nutrition, personal health, environmental health, school health, maternal health, child health, community health, counseling, epidemiology, lactation, health promotion and health administration. Ideal candidates for Public Health have an eye for detail, the ability to multi task and shift priorities seamlessly and an overwhelming desire to serve the citizens of our county.
New Hanover County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service. Our shared values of professionalism, equity, innovation, integrity, stewardship, and accountability guide the way we conduct ourselves and deliver services to our customers. Supported by the work of our Office of Diversity and Equity, New Hanover County celebrates diversity in ...our employees’ backgrounds, beliefs, identities, and abilities, and supports equitable and inclusive policies and growth opportunities. Our talented team has a passion for providing care and services that effect change in the everyday lives of the citizens they encounter. The differences that unite us are a reflection of the community we serve. If this sounds like an organization that models the values you uphold, we invite you to join our team at New Hanover County.
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