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Registration Specialist - Health Department (Administrative Special Services - TASS)

DETROIT HEALTH DEPARTMENT
NEIGHBORHOOD WELLNESS CENTERS
(REGISTRATION SPECIALIST)

The Detroit Health Department is committed to addressing public health concerns, and building thriving communities.  The Detroit Health Department has been providing important public health services to Detroiters for over 100 years.

The Health Department’s mission is to foster collaborative efforts that protect and promote public health, equity, safety and well-being. 

  • Mission: Address public and population health priorities of Detroiters.
  • Vision: We envision healthy communities where every Detroiter has the opportunity to thrive
  • Values: Quality Service, Transparency, Accountability and Respect

The Detroit Health Department has been providing important public health services to Detroiters for over 100 years.

The Health Department has three major offices: Population Health, Clinical Services and Outreach, and Administration and Organizational Development. Each office works collaboratively with external partners and the community to create a public health system that supports the health of Detroiters across their lifespan.

This is a Temporary Administrative Special Services (TASS I) position.
This Appointment Term is based on the availability of grant funds.

Requirements

REGISTRATION SPECIALIST
  • Greet and register patients upon arrival, ensuring accurate collection of personal and insurance information.
  • Assist in preparing clients for their appointments by explaining the registration process and addressing any questions or concerns.
  • Measure and record vital signs, ensuring accurate documentation to support patient care.
  • Enter patient information and updates into the electronic health record system efficiently and accurately.
  • Provide exceptional service to patients and families, fostering a welcoming environment that encourages open communication and trust.
Data Entry
  1. Registration and patient interface initial point of contact.  The registration specialist enters pertinent patient data into the Detroit Health Department electronic medical record; conducts quality checks on data entered; completes clerical tasks including patient document collection and capture.  Assures complete and comprehensive patient information entry for check in and check out.
  2. Provides supplemental data entry support to ensure all clinical activities are accurately entered into the electronic health record for accurate reporting to state partners as well as Health Department team.
  3. Assists with accurate record keeping for database entry for all clients at outreach events. 
  4. Follows up with patients, as needed, to verify accuracy of data provided and completion of patient record.
  5. Files physical records and prepares necessary labels.
  6. Documents status of each data entry assignment
  7. Conducts individual quality checks on data entered to ensure accuracy.
  8. Takes on other duties as assigned and deemed necessary for clinical operations at the neighborhood wellness sites based on services being provided.
 
Registration
  1. Greet Clients as they arrive at the Registration point to check in.
  2. Gather and verify client’s documentation for registration is complete (proof of ID, insurance, etc.) and then enters required information into the electronic health record. 
  3. Review all check in registration forms to ensure they are completed properly and legible.
  4. Alert staff when the client is ready for an appointment.
  5. Keep the registration area sanitized and clean for each new visit.
  6. Takes on other duties as assigned.
 
Check Out
  1. Greet clients at the end of each visit and provide appropriate follow-up information.  
  2. Offer assistance for any outstanding items related to the visit.
  3. Check out client and assist with any questions or additional follow up.
  4. Assist with sanitizing the clipboards and registration area.
  5. Take on other duties as assigned.
 
General Customer Service Tasks
  1. Scheduling and appointment follow up.
  2. Monitoring site at point of entry and exit for safe and easy patient access.
  3. Coordination with all clinical staff to ensure optimal client experience.
  4. All additional clerical and customer service tasks as deemed necessary for cohesive clinical operations.
  5. Communicate with clinical staff and provide support to all clinical activities that may be reasonable under direction of clinical site lead and/or project coordinator.
 

Qualifications

REGISTERED SPECIALIST
  • High School Diploma or GED
  • 1 years of experience
  • Typing proficiency of 45 words per minute at 90% accuracy

Preferred Qualifications
  1. Prior experience working in a healthcare setting.
  2. Prior experience working with patient records.
  3. Experience dealing with public. 
  4. Additional clinical training including medical assistant, EMS, or certified nursing assistant. 

EQUIVALENCY
  • Equivalent combinations of education and experience that provide the required knowledge, skills, and abilities will be evaluated on an individual basis. 

KNOWLEDGE, SKILLS & ABILITY:

Registration Specialists:
  • Attention to Detail: High level of accuracy in data entry and patient information management.  Strong critical thinking skills to address gaps in incomplete records.
  • Customer Service: Excellent interpersonal skills to provide a welcoming and supportive environment for patients.  Strong customer service orientation
  • Time Management: Ability to prioritize tasks efficiently in a fast-paced setting.
  • Confidentiality: Understanding of HIPAA regulations and commitment to patient privacy and data protection.
  • Ability to read, write and speak English, and follow oral and written instructions.

Candidates considered for placement in this classification may be subject to a Criminal Background Investigation based on the requirements of the position.


This is a Temporary Administrative Special Services (TASS I) position.
This Appointment Term is based on the availability of grant funds.
Date Posted
02/08/2025
Job Reference
20242929101HEALTHbb
Organization
Dept of Health & Wellness
Location
Detroit, MI
Category
Administrative
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