Complex Needs Manager

The Iowa Department of Health and Human Services (HHS), Division of Medicaid, Bureau of Program Integrity and Compliance, is seeking a Federal Authority Oversight Officer to join our team!

The Social Worker 6 is a full-time opportunity, Monday-Friday with typical hours being from 8 am – 4:30 pm. This position serves as a statewide resource, working on complex/large scale initiatives; conducts in-depth case review to provide consultation and guidance for urgent member issues involving multiple stakeholders including MHDS, MCOs, Iowa Medicaid vendors, ACFS, providers and the State Ombudsman's office. 

This position provides consultative services in the development of care plans with MCOs, providers, and other HHS divisions to manage and address the critical needs of members on the Iowa Medicaid urgent member list; analyzes facts and data to identify root cause of problems to address member needs; meets with managers, supervisors, and consultants of other social and human services organizations to coordinate plans for members with critical, complex, and urgent needs; accesses multiple HHS systems including MMIS, IMPA, IoWANS, OnBase and WISE to obtain critical information related to an individual’s needs. 

solutions to address member needs. 

The ideal candidate will have:

• Knowledge of Medicaid home and community-based services 

• Detailed knowledge of Iowa Medicaid's policies, services, and supports including understanding of the Medicaid waiver programs 

• Knowledge of case management standards, community integration methods and the targeted populations served 

• Experience navigating through tense situations 

• Strong oral communication 

Requirement of position: 

This is a hybrid position, in-office days in Des Moines twice a week and as needed. 

Preferred, but not required: 

Licensed Masters Social Worker (LMSW); Licensed Independent Social Worker (LISW); Licensed Mental Health Counselor (LMCH); Registered Nurse; Master's degree in a human services field

Benefits

Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a

comprehensive benefits package designed to support your well-being and professional growth:

• Health, Dental, and Vision Coverage: Health and dental insurance packages to keep you and

your family healthy at a low cost with outstanding coverage!

• Paid Time Off: Take time to recharge with paid time off, including vacation (96 hours/year to

begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9

days/year).

• Retirement Plans: Participate in retirement plans such as IPERS (employees contribute 6.29%

and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC),

Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to

$75/month).

• Flexible Spending Accounts: Take advantage of flexible spending accounts for medical and

dependent care expenses.

• Insurance Coverage: Benefit from life insurance and free long-term disability insurance for added peace of mind.
• Employee Assistance Program: Access resources and support through our Employee

Assistance Program for personal and professional challenges.

• Employee Discount Programs: Enjoy discounts on a variety of goods and services through our

employee discount programs. 

For additional information on benefits click here.

Click here to see how we compare with other employers or offers by using our Total Compensation Calculator.

Background Checks

Applicants will be required to complete a background check to be considered for this position. 

The State of Iowa is an EEO/AA Employer

HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. 

Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD).

Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.