Crisis Intervention Specialist (CIS) Field Supervisor
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About Harris County Public Health:
Harris County Public Health (HCPH) includes a network of more than 1,100 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.
Position Overview:
Under the direction of the Holistic Assistance Response Team (HART) Operations Manager and Assistant Operations Manager, the Crisis Intervention Specialist (CIS), Field Supervisor oversees a team of crisis intervention specialists who provide services and support to individuals experiencing social welfare, mental, and/or behavioral health crises. This role ensures that interventions are applied appropriately, safely, and are consistent with the HART program model and organizational guidelines. The Field Supervisor also performs duties of the CIS, and works in partnership with the HART EMT and EMT Field Supervisor to form the Response Team.
Duties & Responsibilities:
- Provide day-to-day supervision and guidance to crisis intervention specialists, ensuring they follow protocols and maintain quality standards.
- Respond to calls for non-emergency community care and social concerns, and provide on-site response that includes screening and assessing an individual's physical, mental, and social condition to determine stabilization and level of care needed.
- Aim to resolve needs on-scene using active engagement strategies and tactics to assess the community member's needs, mitigate risk and potential issues, and link to appropriate resources for follow-up with the goal of longterm self-sufficiency.
- Maintain community members' confidentiality, except when the individual has granted consent and/or in instances of imminent harm to self or others, and/or where required to report by law.
- Maintain a working relationship with dispatch and other first responders, collaborating to make informed decisions related to best practices for crisis management, determination of need for immediate transport for care, and consideration for responding to incidents involving a minor.
- Transport community member and/or arrange transportation to services, as needed and appropriate. -Ensure all documentation is completed accurately, in detail, and submitted before end of shift.
- Frequently debrief with CIS team to discuss their progress, concerns, and best practices.
- Evaluate and ensure all trainees have demonstrated sufficient knowledge and practice of each required training skill upon being released to field duties.
- Immediately report and document all incidents involving your trainee to your direct supervisor.
This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.
Requirements
Education:
- Bachelor's degree in social work, Public Health, Human Services, Psychology, or other health related field
Experience:
- At least two (2) years of Supervisory Experience.
- At least three (3) years of experience in crisis intervention or mental health services field.
- Valid Texas Driver's License.
- All CIS employees are to complete all required HART training and continued education as assigned.
- Ability to coordinate activities closely with others in stressful situations.
- Ability to effectively communicate Verbal / Written English.
- Ability to take direction and adapt to changing situations/job duties.
- Ability to de-escalate complex situations by using Trauma Informed Care and harm reduction practices.
- Must possess the ability to write simple correspondence or reports.
- Must possess the ability to effectively present information in one-on-one and small group.
Core Competencies:
- Ability to obtain and filter information, identify, and address key issues relevant to the achievement of strategic organizational goals.
- Exceptional project management skills to manage a variety of projects simultaneously.
- Positively influence all levels within the organization to drive change and enable effective coordination.
- Ability to create strong, positive working relationships.
- Previous experience building and managing high performance teams.
- High-level of flexibility in fast-paced environments.
- Must be a Systems-level thinker.
- Proactive, self-motivated, and mission-driven.
- Progressive, intrapreneurial leadership style to enable systemic change.
Leading Change
- Creates strategic change within and outside the organization to meet organizational goals.
- Develops new insights into situations, encourages new ideas and innovations.
- Takes a long-term view and builds a shared vision with others, acts as a catalyst for organizational change.
- Deals effectively with pressure; remains optimistic and persistent even under adversity.
- Recovers quickly from setbacks.
Leading People
- Fosters an inclusive workplace where equity, diversity, and individual differences are valued and leveraged to achieve the vision and mission.
- Develops the ability of others to perform and contribute to the organization by providing ongoing feedback and providing opportunities to learn through formal and informal methods.
- Fosters and inspires team commitment, spirit, pride, and trust. Facilitates cooperation and motivates team members to accomplish group goals.
- Holds self and others accountable for measurable high-quality, timely, and cost-effective results.
- Anticipates and meets the needs of internal and external customers.
- Makes well-informed, effective, and timely decisions.
Building Coalitions
- Develops networks and builds alliances, collaborates across boundaries to build strategic relationship.
- Identifies external and internal politics that impact the work of the organization.
Interpersonal Abilities/Personal Characteristics
- Treats others with courtesy, sensitivity, and respect.
- Behaves in an honest, fair, and ethical manner and models high standards.
- Assesses and recognizes own strengths and weaknesses.
- Communicates clearly, effectively, and persuasively both orally and in writing.
- Writes in a clear, concise, organized, and convincing manner for the intended audience.
Diversity, Equity, Inclusion
- Encourage a respectful and collaborative work environment that recognizes and celebrates diversity, equity, and inclusion.
- Identify inequitable practices and policies and assist in implementing strategies to ensure equitable outcomes
- Demonstrate awareness and respect of cross-cultural differences and create inclusive programmatic solutions.
- Practice cultural humility to build honest relationships with co-workers and the community that will ultimately enhance workplace culture and deliver better community health program.
Qualifications
- Bilingual (Spanish, Chinese Mandarin, Korean, Vietnamese, Hindi).
Position Type, and Typical Hours of Work:
- This is a full-time position.
- Schedules may vary during the hours of 6am - 10pm; however, days and times may change and will involve working evenings, weekends and possibly holidays due to the nature of the work and community engagement events
- Days and hours will depend on the needs of the community and division.
Work Environment:
- This position involves both a professional office environment and field-based responsibilities. It requires flexibility, adaptability and a balance between office work and outdoor activities with the potential for varying weather conditions.
Physical Demands:
- Must be able to lift up to 50lbs, have the ability to stand, bend, and or sit for extended periods of time.
Work Location:
- Harris County Public Health: Community Health & Violence Prevention Division - 1111 Fannin St. Houston, Texas. 77002.
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
Connect with Local, State, and Territorial Health Departments
To find local governmental public health jurisdictions, see - www.naccho.org