Health Care Service Line Director - St. Louise Regional Hospital

Requirements

• Directs the current and long-range plans, policies and objectives of SCVMC's patient care clinical program and business development in collaboration with the Director of Ambulatory & Community Health Services, Director of Nursing Services and related Medical Department Chair or Director;
• Directs process improvement initiatives to create service line efficiencies and standards which ensure safe, therapeutic and effective care of patients;
• Identifies innovative approaches to improving care and maintaining an environment committed to the highest standards of quality patient care, safety and customer service;
• Directs change to health services, implementing new initiatives in collaboration with related health care service line operational leadership group (operational managers, medical, nursing, other clinical leaders, support departments and relevant staff) across the continuum of care of SCVMC departments, providing health services in ambulatory, inpatient care or the community;
• Identifies, directs and implements change to standardization of patient care customer service line processes, including ancillary services as needed, to augment  health  advancement, prevention and treatment of diseases or conditions;
• Ensures new and redesigned systems maintain compliance with applicable accreditation standards, laws and regulations in collaboration with clinical and operational leaders;
• Develops and revises patient care policies and procedures in collaboration with operational and medical leadership;
• Recommends, to Valley Medical Center service line leadership, appropriate actions based on evaluation of the service environment, operational achievements, identified problems and data for forecasting operational and capital budget for future budget needs;
• Directs and implements plans for coordinated services to enhance the business service line quality and patient experience in collaboration with the administrative clinical staff, medical staff, other department personnel and community representatives, as indicated; 
• Directs the service line leadership group in the development of strategic plans, in collaboration with SCVHHS Department of Planning and Marketing, to enhance SCVHHS service line's visibility and usage in Santa Clara County;
• Participates in medical center operations committees as related to the service line development and/or maintenance of service levels;
• Participates in communication and coordination of care with community partners; 
• Convenes appropriate groups to facilitate interdisciplinary work for any area deemed by the leadership important to achieving better health and healthcare for lower costs, and for medical staff to provide service for patients and their families in support of medical care, medical education and research;
• May supervise, coordinate and evaluate the work of staff in their assigned area of responsibility;
• May be assigned as Disaster Service Worker, as required;
• Performs other related duties as assigned.

Qualifications