HEALTH SERVICES REPRESENTATIVE - 64086096

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                                                                                                   Job posting category - Open Competitive

Your Specific Responsibilities:

This employee is a member of the Florida Health Department in Miami-Dade County, Epidemiology, Disease Control and Immunization Services (EDC-IS) and will function as a Health Services Representative doing active case finding for communicable diseases and educating providers about communicable disease reporting requirements. Incumbent will follow Health Insurance Portability and Accountability Act (HIPAA) and information security regulations set by federal, state and local policies to ensure confidentiality and privacy of the client health information. Incumbent will establish good rapport with staff and clients and provide excellent customer service. Incumbent is expected to adhere to established Health Department policies and procedures.

Identify, investigate and report sporadic cases and outbreaks of reportable conditions and collect necessary demographic and clinical data at hospitals and laboratories.

Prepare standard operating procedures (SOP) for Bioterrorism Diseases, including flow charts and presentations, and reports as required by the program.

Ensure the Miami-Dade EDC-IS Continuity of Operations Plan (COOP) plan is updated at least annually, and hard copies provided to all EDC-IS supervisors and managers by the established agency deadline. Incumbent is responsible for coordinating with staff to ensure emergency contact phone numbers are accurate, contact sheets are updated with new employee information, and shelter list and emergency duty assignments are current. Coordinates COOP training for all EDC-IS staff. The incumbent also acts as a FLHAN/Everbridge and Disaster Preparedness Program (DPPL) liaison and is responsible for the reporting and collaboration with the FLHAN/Everbridge administrator to provide personnel information as needed.  Employee will also conduct and track monthly notification drills.

Participate in BioWatch planning activities by attending meetings, assisting with meeting preparation and conduction, and replacing the Miami BioWatch Manager in quarterly meetings and other events.

Prepare and deliver presentations to different audiences, related to bioterrorism and other reportable diseases as assigned by supervisor.

Visit outpatient clinics to give presentations about communicable disease reporting requirements and to provide consultation to personnel responsible for reporting at clinic sites.

Complete required paperwork, including case management records and forms, interview records, field investigations, travel logs and administrative paperwork as required by the program. Participate in outbreak investigations as needed.

Required Knowledge, Skills, and Abilities:

• Ability to understand and apply applicable rules, regulations, policies and procedures.
• Knowledge of basic epidemiologic principles, including surveillance.
• Knowledge of community resources.
• Proficient using Microsoft Office Word, Excel, Power Point, Publisher and Outlook.
• Ability to prepare and conduct trainings.
• Ability to prepare reports and records. 
• Skill in basic counseling techniques.
• Ability to utilize problem-solving techniques.
• Ability to deal with the public in a tactful and courteous manner.
• Ability to assist clients in accessing community resources services.
• Ability to conduct fact finding interviews (Administer questionnaire).
• Knowledge and skill in building a customer focused culture.
• Ability to establish and maintain effective working relationships with others.
• Knowledge of Health Insurance Portability Accountability Act Privacy.

Qualifications:

Minimum –

A valid driver’s license and access to a private automobile to travel while performing work related assignments.

Preferred –

Incumbent in this position is preferred to be bilingual in English/Spanish.

Where You Will Work:

1350 N.W 14th Street Miami, Florida. 33125.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.