Operations Manager, HART
If you’re looking to be a part of a collaborative environment where your skills can make an impact, explore our current opportunities in creating a better future for public health.
About Harris County Public Health:
Harris County Public Health (HCPH) includes a network of more than 1,100 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.
Position Overview:
As part of the Community Health and Violence Prevention Services Division's (CHVPS) leadership team, the HART (Holistic Assistance Response Team) Operations Manager will oversee, supervise, and manage the daily operational and field activities of the HART program at Harris County Public Health.
Duties & Responsibilities:
- Coordinates and supervises the HART program daily field operations and training activities; and develops and maintains up to date procedures manual for staff.
- Works in collaboration with CHVPS leadership, the HART Program Manager, and HART Medical Director in planning, organizing, and directing the delivery of HART services throughout the County; producing reports as needed.
- With CHVPS leadership, improves operational management systems, processes and best practices, as needed.
- Oversees inventory management, including researching supplies (cost, quality, etc.), providing data driven reports outlining supply forecast and utilization, and developing and maintaining procedures to ensure supply needs are met; providing supervision over fleet maintenance, medical equipment, and supplies.
- Coordinates procedures and regulations with all pertinent agencies and ensures policies and procedures remain consistent and up to date with compliance and labor laws.
- Participates in development, evaluation and revision of protocols and Standard Operating Procedures (SOPs); and ensures adherence to medical and response protocols and SOPs.
- Handles personnel functions for staff; ensures training meets Harris County, Public Health, and State certification requirements; monitors and evaluates work, ensuring the HART program is in compliance with all federal, state, and local laws.
- Participates in community information and engagement events to promote HART services.
- Prepares and submits various reports as required by division, department, local, state, and federal governments; oversees filing and maintenance of reports, records, and other documents as required by department, county, federal, state and local laws and regulations.
Harris County is an Equal Opportunity Employer
This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.
Requirements
- Bachelor’s degree in Business Administration, Public Health or related field.
- At least 5 years of operational management experience within a government agency.
- At least 2 years experience in mental health services, alternative 911 experience or similar.
Licenses/Certifications:
- Valid Driver's License (Texas upon hire).
Knowledge, Skills and Abilities:
- Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook)
- Excellent communication skills (verbal & written)
- Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment
- Ability to maintain confidentiality when dealing with sensitive information
- Ability to work well with public and staff members
- Must use your personal mobile device for our Multifactor Authentication process
- Must possess the ability to effectively present information in one-on-one and small group situations to community members, employees and/or managers
- Must be knowledgeable of county protocols, operational procedures and safety policies
- Ability to de-escalate complex situations by using Trauma Informed Care and harm reduction practices
- Ability to coordinate activities closely with others in stressful situations
Core Competencies
- Ability to obtain and filter information, identify, and address key issues relevant to the achievement of strategic organizational goals
- Exceptional project management skills to manage a variety of projects simultaneously
- Positively influence all levels within the organization to drive change and enable effective coordination
- Ability to create strong, positive working relationships
- Previous experience building and managing high performance teams
- High-level of flexibility in fast-paced environments
- Must be a Systems-level thinker
- Proactive, self-motivated, and mission-driven
- Progressive, intrapreneurial leadership style to enable systemic change
Leading Change
- Creates strategic change within and outside the organization to meet organizational goals
- Develops new insights into situations, encourages new ideas and innovations
- Takes a long-term view and builds a shared vision with others, acts as a catalyst for organizational change
- Deals effectively with pressure; remains optimistic and persistent even under adversity.
- Recovers quickly from setbacks
Leading People
- Fosters an inclusive workplace where equity, diversity, and individual differences are valued and leveraged to achieve the vision and mission
- Develops the ability of others to perform and contribute to the organization by providing ongoing feedback and providing opportunities to learn through formal and informal methods
- Fosters and inspires team commitment, spirit, pride, and trust. Facilitates cooperation and motivates team members to accomplish group goals.
- Holds self and others accountable for measurable high-quality, timely, and cost-effective results
- Anticipates and meets the needs of internal and external customers
- Makes well-informed, effective, and timely decisions
Building Coalitions
- Develops networks and builds alliances, collaborates across boundaries to build strategic relationships
- Identifies external and internal politics that impact the work of the organization
Interpersonal Abilities/Personal Characteristics
- Treats others with courtesy, sensitivity, and respect
- Behaves in an honest, fair, and ethical manner and models high standards
- Assesses and recognizes own strengths and weaknesses
Communication
- Communicates clearly, effectively, and persuasively both orally and in writing
- Writes in a clear, concise, organized, and convincing manner for the intended audience
Diversity, Equity, Inclusion
- Encourage a respectful and collaborative work environment that recognizes and celebrates diversity, equity, and inclusion
- Identify inequitable practices and policies and assist in implementing strategies to ensure equitable outcomes
- Demonstrate awareness and respect of cross-cultural differences and create inclusive programmatic solutions
- Practice cultural humility to build honest relationships with co-workers and the community that will ultimately enhance workplace culture and deliver better community health program
NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.
Qualifications
Language:
- Bilingual (Spanish, Chinese Mandarin, Korean, Vietnamese, Hindi)
Position Type and Typical Hours of Work:
- This is a full-time position. Days and hours of work are typically Monday through Friday, from 8am to 5 pm; however, this position is required to be available for on-call duties as needed, ensuring continuous support and coverage outside of regular business hours. Other days and hours as often as necessary.
Work Environment:
- This position involves both a professional office environment and fieldwork, requiring travel to external locations for site assessments, meetings, and hands-on tasks.
Physical Demands:
- Must be able to lift up to 50 pounds occasionally
- Must be able to sit, bend and stand for extended periods of time.
Work Location:
Harris County Public Health - Community Health and Violence Prevention Services: 1111 Fannin St. Houston, Texas. 77002.
Connect with Local, State, and Territorial Health Departments
To find local governmental public health jurisdictions, see - www.naccho.org