SENIOR CLERK - 64041150

 Pay Plan: [[custSubGroup]]

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 Senior Clerk 

The Department of Health in Pinellas has Senior Clerk positions open in the Medical Services Program at the St. Petersburg Health Department and Centralized Call Center.

Job Summary-Senior Clerk: The successful incumbent must be bi-lingual in English and Spanish and will work be the in WIC call Center.  This position involves regular contact with a diverse population both in person and over the phone and will require working with sensitive and confidential information.     

Your Specific Responsibilities

• Performs client registration for the WIC Program. 
• Interviews clients to obtain demographic and eligibility data.  Reviews documentation and makes a determination as to eligibility for program benefits as in the DHM Manual 150-24. 
• Enters data into the computer system as outlined in the FLWISE Clinic Manual and Worksheets. 
• Notifies clients of expiring certification, and schedules appointments. 
• Explains WIC Program eligibility, application procedures, correct EBT card usage, and the appointment system. 
• Issues food benefits and ID/VOC cards and shopping lists to appropriate clients.  Maintains electronic eligibility records.
• Maintain productivity standards for eligibility determination and food benefit issuance. 
• Participates in four community outreach activities per one year evaluation period. 
• Provides basic nutrition and breastfeeding information to clients through the newsletter contacts.  Participates in breastfeeding promotion and support activities.

Required Knowledge, Skills, and Abilities:

• Ability to prioritize work, identify changing priorities and adjust as needed.
• Ability to self-monitor work for accuracy and maximum productivity
• Ability to use multiple computer programs and software such as Microsoft office to retrieve and/or input data.
• Strong internal and external customer service skills
• Ability to independently solve problems
• Strong verbal and written communication skills in addition to good listening skills, including the ability to speak English fluently. 
• Ability to work effectively and cooperatively with others
• Knowledge of patient confidentially laws
• Ability to work with a diverse population
• Ability to review data for accuracy and completeness
• Ability to perform mathematical calculations
• Knowledge of medical insurance
• Ability to prepare accurate reports and correspondence

Qualifications:

Minimum

• At least 1 years of computer experience
• At least 1 years’ experience working in a fast-paced customer service position

 Preferred

• Experience with FL Wise
• Experience working with different health insurances, including Medicaid
• Experience determining financial eligibility for clients/patients
• At least 1 year experience working in a medical office setting

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

St. Petersburg Health Department 

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.